GP Premises – The Patient Perspective

The Patients Association have published a report on GP Premises and the patient experience that underlines the further pressure GPs to maintain and improve their premises.

The findings show that patients continue to be concerned about both internal and external aspects of the premises-and the experience that this physical environment gives them when they come to the surgery.

Key issues included confidentiality at reception desks and physical space in the building. Access for disability was rated as a major issue – 25% of buildings did not have ramp access and over 50% of buildings with only stairs providing upper access.
40% of patients reported that the environment made them feel anxious or stressed.

The conclusions of the survey were clear. Further investment and redesign of many GP premises was essential for patients and primary care teams alike.

Releasing equity can help general practitioners meet the needs of their buildings and equipment to transform patient environments.